Business process outsourcing

3 solutions to outsource the digitalisation of business processes

Considering a digital transformation for your business but unsure where to begin? Here are three strategies to digitize your company endeavors. 

In today’s rapidly evolving market landscape, businesses need to embrace digitalization of their administrative and production processes to stay relevant. Yet, many find themselves lacking the required expertise internally. This void can potentially hinder competitiveness, making it challenging to align business practices with the ever-changing market dynamics. 

Hence, it’s crucial to gain the necessary skills, even if it’s just for the duration of a specific IT initiative. While bringing in new hires is an option, not all companies are prepared to take on this responsibility, especially for short-term tasks unrelated to their core operations. Outsourcing might be the solution, but which approach offers the most value and benefits? Let’s explore them together.

1. Temporary agencies

In Italy, the law permits the provision of resources, often referred to as “body rental,” exclusively to companies holding a specific ministerial license, known as employment agencies or temporary agencies. These agencies have the advantage of being widely distributed across the country and typically have a vast pool of applicants from various fields. 

However, if a temp agency isn’t specialized in the ICT sector, there’s a potential risk: they might not be adept at thoroughly assessing the digital expertise of the candidates they offer. Moreover, they may not ensure the continuous upskilling or training of these candidates. 

For businesses in search of a specialized partner to handpick IT professionals, maintain their training, and guarantee their immediate efficiency, a temp agency might not be the best fit.

2. System integrator

Another possibility for corporate digitalisation is to turn to a system integrator, a supplier capable of offering “turnkey” digital solutions. In this way the company will not have to worry about acquiring and training new resources or managing the project plan, and will be able to turn to the supplier for every need.

This market solution offers numerous customization possibilities and can therefore respond to different needs, however it may not adapt to the specific needs of the company or may not be compatible with pre-existing technologies and infrastructures. 

Furthermore, over time, it is possible that some changes to the agreed plan may prove necessary, which would result in unforeseen expenses. Finally, the supplier, as such, is not always available and may sometimes not guarantee empathetic participation in the customer’s projects. It is therefore a solution suitable for companies that have not too atypical and changing needs.

3. Outsourcing skills

The third solution for outsourcing the digitalisation of business processes is to rely on a partner specialized in providing digital skills, complementary to the skills already available.

In this case, outsourced expertise collaborates with an existing IT figure within the company to study the most suitable solutions for the business itself. This allows the development of digital transformation projects that are perfectly aligned with the existing needs and sensitivities. By integrating digital expertise into their teams, companies can develop the digital services they need in-house, managing them firsthand with transparent costs, in the desired timeframes and methods.

Hermes, for over 15 years, has been selecting digital talents, training them with Agile methodology, keeping their training constantly updated over time and guaranteeing their immediate productivity to support the IT projects of client companies.

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